Please see below a list of frequently asked questions. Please contact us if your question isnt on this list.
Q. Where is my order? can I get a tracking link?
All orders are dispatched from the USA. You will automatically receive an email with the tracking information once the item has been dispatched from our warehouse.
Please check your spam folder before you contact us. If your item is delayed past 7 working days please contact us and we can help you.
Q. I haven’t received my order confirmation
Order confirmations are emailed automatically after a purchase. Sometimes these confirmations get sent into the spam folders. Please check before contacting us.
Q. Do you provide discrete packaging?
Yes, all our packaging arrives in a generic brow carton box with no branding.
Q. Are you a legitimate company?
Yes, Our company name is ‘DHP’ we are a registered company based out of the state of Florida USA
All of our products come directly from the leading brands and are shipped from the US. Please read our reviews to see our many happy customers.
Q. What name appears on my bank statement?
“DHP INC” is the name that appears on your bank statement – We own multiple websites and we fall under this US company. Please contact us for more information if you have any further questions
Q: Will I have to pay VAT, Duties, or Taxes?
All of our products are shipped from the US via Airmail. You will not have to pay VAT, Duties, or Taxes on any items. We declare the package as a gift with a low value. Care is taken to make the package discreet.
Q: How can I contact you?
The most effective way for customers to reach us is by email. Our email account is checked several times a day. Please direct questions to: [email protected]